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In the world of food safety, precision and reliability aren’t optional — they’re critical. Just ask Emma Baker, Food, Health & Safety Manager at a large catering organisation. When Emma joined her company, she walked into a familiar headache: stacks of paperwork, scattered information, and a team struggling with time-consuming admin.
Before Telsen, daily operations relied heavily on paper forms. Smaller sites didn’t even have printers, meaning paperwork had to be printed at central production and physically sent out.
“It was a lot of admin,” Emma explains. “Someone might ask for paperwork on Friday and still not have it by Monday.”
Not only was this inefficient, but it also made real-time oversight nearly impossible.
“One of the key benefits now is that any senior team member can log in and see any site’s information in real time — no more wondering whether someone’s filled in the daily temperatures or digging through paperwork.”
Telsen isn't just a tool — they are a partner.
“Telsen was really flexible with all of it. Honestly, they went above and beyond what we expected. It felt like a partnership — we tackled challenges together.”
From onboarding to rollout, the support was hands-on and consistent.
“There was constant open communication. If I ever had a question, someone was always available. It was a proper stage-by-stage rollout.”
That level of commitment built immediate confidence.
“All the meetings, the hands-on support… You guys were really present in the early days — setting things up, meeting with the senior team, and then working closely with me.”
Prior to Telsen, Emma had used other tools — but only for temperature tracking. She says:
“Telsen is the first system I’ve used that’s this comprehensive,”
Telsen’s all-in-one platform allowed Emma’s team to streamline workflows, digitise documentation, and monitor key metrics in real time.
“We get alerts, for example, if fridge temperatures are off. And the reduction in printing and paperwork is a huge bonus.”
Even more impressive? The system’s adaptability.
“Most platforms are rigid — you pick a set package and that’s it. But Telsen is flexible and really works with you.”
There’s a clear sense that the digital shift, enabled by Telsen, is here to stay.
Ready to go paperless like Emma? Book a demo with Telsen today.