Telsen is committed to meeting our legal requirements with respect to Privacy for all who access and use our website. Under the General Data Protection Regulation ((EU) 2016/679) (UK GDPR) and the Data Protection Act 2018 (DPA 2018), we must comply with certain requirements that are designed to ensure that any personal data you provide to us is processed with due care and attention, and that you as an individual are aware of and know how to exercise your rights with respect to any personal data you trust us with.
Use of IP addresses and Web Logs
We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.
We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics. Information from these types of cookies and technologies or about website usage is not combined with information about you from any other source. None of the cookies or technologies that we use will personally identify you. Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third-party websites which may be linked to this Website.
Who we are:
Registered office address:
Company number: 09104776
Email address: email@example.com
Our site address is:
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Please see further details under our ‘complaints or queries’ section of this policy.
Telsen collects some personal details when you enter your details into the contact us form and the pop-up “chat now” function, we will also receive some personal information if you email us directly or using firstname.lastname@example.org.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
On the contact form we collect the following details:
Name – so we know who to get back to
Email address – so we know how to email you
Phone number – if you want us to call you (optional)
Type of Project – so we know what type of project we can help you with
Budget – so we understand the size of the potential project
Message – the message you provide so we can address your request
Contact via pop-up chat or Email:
We have no control over what you might put in a message, we will however, have at least the email address you mailed us from and what you put into the message. We recommend that you keep any personal details sent to us to an absolute minimum.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract that we are about to enter or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
By submitting personal data to us by way of an email, chat, or an enquiry you necessarily consent to us using that information to contact you in return to complete that enquiry. We do not use that data for any other purpose. For the avoidance of doubt the legal basis for processing your enquiry is ‘consent’.
If we do want to collect personally identifiable information through our website, this will be clear to the visitor. We will make it clear when we collect personal information and will explain what we intend to do with it.
If you agree to allow us to send you information about our products and services by opting into that service, you do that on the legal basis of consent.
People who Contact us via the website contact form
If we consider the contents of a message to contain personal data we have not requested or more detail than we need then we will delete some or all of it immediately and request another with less personal details, or no personal details.
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
“Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
If we consider the contents of an email to contain personal data we have not requested or more detail than we need then we will delete some or all of it immediately and request another with less personal details, or no personal details.
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
We may transfer your collected data to storage outside the European Economic Area (EEA) to our CRM provider Pipeline. By giving us your personal data, you agree to this arrangement.
Where relevant we may share your information with our group companies outside of the EEA to assist with your enquiry, we will seek your consent prior to doing so.
We only store your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements, and/or for as long as we have your permission to keep it. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
We respect the rights and freedoms of individuals and as such we would like to make you aware of the following.
Under certain circumstances, you have rights under data protection laws in relation to your personal data such as:
You also have the right to complain to us as detailed within the ‘complaints or queries’ section of this policy.
To exercise your rights above please contact Telsen using any of the methods described under ‘how to contact us’.
You also have the right to lodge a complaint with a supervisory authority, see ‘complaints or queries’ below.
Your information is only accessed by people who need it to perform their role.
Your personal data is encrypted at rest and in transit as far as possible.
We will retain personal information only for so long as the information is necessary to fulfil your request, or until you exercise one of your rights.
Telsen tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.
We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, or inappropriate. We would also welcome any suggestions for improving our procedures.
If for any reason you believe that Telsen is not in full compliance with the GDPR or that a request or complaint has not been properly dealt with you have the right to lodge a complaint with the relevant supervisory authority, in the UK this is the ICO.
https://ico.org.uk/concerns/handling/ or call the ICO on 0303 123 1113.
You can write to us at: